Windofy ("Windofy", "we", "our", or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or interact with our services.
This Privacy Policy applies to information collected through our website and related online services.
By submitting any form through this website, you agree to Windofy's Privacy Policy.
1. Information We Collect
We may collect different types of information from and about users of our website.
Information You Provide
When you submit forms on our website or communicate with us, we may collect personal information such as:
- Name
- Email address
- Phone number
- Address or project location
- Details related to window installation, repair, or service requests
- Any other information you voluntarily provide
This information may be collected when you:
- Request a quote
- Schedule a consultation
- Contact us through forms, email, or phone
- Communicate with us regarding our services
Images and File Submissions
Customers may optionally submit photographs or other files through the website to assist Windofy in evaluating potential services or preparing preliminary estimates.
- These images are used solely for purposes related to service inquiries, project evaluation, and communication with the customer.
- By submitting images or files, users confirm that they have the right to share the content and grant Windofy permission to review and use the submitted materials for the purpose of evaluating the requested services.
- Windofy will not use submitted images for marketing, advertising, or public display without the customer's prior permission.
- Users should avoid submitting sensitive or confidential materials through the website.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited on our website
- Date and time of visits
- Referring website or source
- Time spent on pages
This information helps us understand how visitors use our website and allows us to improve website performance and user experience.
Accuracy of Information
Users are responsible for ensuring that the information they provide through the website is accurate and complete. Windofy is not responsible for any issues or delays resulting from incorrect or incomplete information submitted through website forms or other communications.
2. How We Use Your Information
Windofy may use the information we collect for purposes including:
- Responding to inquiries and quote requests
- Providing window installation or related services
- Communicating regarding appointments, estimates, or services
- Improving our website, services, and customer experience
- Analyzing website traffic and usage patterns
- Evaluating marketing and advertising performance
- Sending service-related communications
Windofy does not sell personal information to third parties.
Communication Consent
By submitting a form on our website or otherwise providing your contact information to Windofy, you consent to be contacted by us regarding your request, services, or related inquiries. Communication may occur via phone call, email, or text message using the contact information you provide.
SMS Communications
If you provide your phone number through our website or other communications, Windofy may contact you by phone call or text message regarding your inquiry, appointments, estimates, service updates, or other information related to your request.
- Message frequency may vary depending on your interaction with our services. Standard message and data rates may apply according to your mobile carrier.
- You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. For assistance, you may reply HELP or contact us directly using the contact information provided in this Privacy Policy.
- Windofy will only send text messages related to service inquiries, scheduling, estimates, or customer support and will not sell or share your phone number with third parties for their marketing purposes.
Estimates and Quote Requests
Information submitted through the website for quote requests or project inquiries is used to provide preliminary information regarding potential services.
Any estimates or quotes provided through the website, email, or other preliminary communication are non-binding and subject to change following a full evaluation of the project, including measurements, site inspection, material selection, and other relevant factors.
Final pricing and service terms will be confirmed only after a formal assessment and agreement between Windofy and the customer.
3. Sharing of Information
We may share information with trusted third-party service providers when necessary to operate our business or provide services. These may include:
- Website hosting providers
- Marketing or analytics service providers
- Customer communication platforms
- Service providers assisting with scheduling, customer management, or project coordination
These third parties are permitted to use the information only for the services they perform on our behalf and are expected to maintain the confidentiality of the information.
We may also disclose information when required to comply with applicable laws, legal processes, or governmental requests.
4. Data Security
No method of internet transmission or electronic storage is completely secure. While we take reasonable precautions to protect information, we cannot guarantee absolute security.
5. Your Privacy Rights
Residents of the United States, may request to:
- Access personal information we may have about them
- Request correction of inaccurate information
- Request deletion of personal information, where applicable
Requests may be submitted using the contact form.
6. Updates to This Policy
Windofy may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or website functionality.
Any updates will be posted on this page. Continued use of the website after updates are posted constitutes acceptance of the updated Privacy Policy.
7. Contact Information
If you have any questions about this Privacy Policy, you may contact us at:
Windofy
Email: contact@windofy.net